Shipping Policy

Processing Time

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

If there is a high volume of orders, processing may be delayed slightly. You will be notified if there are any significant delays.

Shipping Rates & Delivery Estimates

hipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Local Pickup (if offered): Available upon request or at checkout

Delivery times may vary depending on location and carrier delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect Addresses

Please ensure all shipping information is correct at checkout. Urban Era is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, Urban Era is not responsible for delays, lost, or stolen packages. Please contact the shipping carrier directly for assistance.

Returns & Exchanges

All merchandise sales are final unless the item arrives damaged or defective.

If there is an issue with your order, please contact us within 7 days of delivery:
📧 urbanerainquiry@gmail.com

Contact

For questions about your order, please reach out:
📧 urbanerainquiry@gmail.com
📸 @_urban_era