Refund Policy
At Urban Era, we aim to provide quality products and a smooth customer experience. Please review our policy below before placing an order.
All Sales
All merchandise sales are final. We do not offer refunds, returns, or exchanges unless an item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact us within 7 days of delivery.
To process your request, please include:
-
Order number
-
Photos of the item and packaging
-
A brief description of the issue
📧 urbanerainquiry@gmail.com
Once reviewed, we will determine whether a replacement or resolution is appropriate.
Incorrect or Undeliverable Orders
We are not responsible for orders shipped to incorrect addresses entered at checkout or for packages marked as undeliverable due to customer error.
Shipping Issues
Once an order has been shipped, Urban Era is not responsible for delays, lost, or stolen packages. Please contact the shipping carrier directly for assistance.
Exchanges
We do not offer exchanges at this time.
Contact
For any questions regarding your order, please reach out:
📧 urbanerainquiry@gmail.com
📸 @_urban_era